We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card.

Your right to cancel

The following terms apply to all appointments made for Monday to Saturday - excluding wedding make-up. See below for special terms applicable to wedding make-up and Sunday appointments.

At least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. If you have a localized contra-indication, we will adapt the treatment accordingly to ensure you receive a full session for your allocated time. If you have a contra-indication which means we can’t carry out your treatment we will endeavour to offer you an alternative.

As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the North Spa (verbal or written) forms a legally binding contract.

How to cancel or change your appointment: Cancellations should be made by calling us on 01744 755 702. If you are cancelling outside of our normal operating hours - you may cancel by email (info@thenorthspa.co.uk) but this should be followed up by telephone during our regular operating hours.

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Wedding make-up

Wedding make-up may be booked up to 6 months prior to your wedding day. We are unable to accept bookings prior to this.

In the unlikely but possible event of Catherine becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.

Consultation

You may book your consultation with Catherine to discuss your bridal make-up and the service offered. This is normally offered 3 weeks prior to your wedding day.

Deposits and final payment

A 50% deposit is required to secure any wedding make-up. This is to be paid at the time of booking. Final payment is due on the day of your make-up trial.

Your right to cancel or change

You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged.

More than 61 days notice. Full refund less £15 administration charge.
Up to 61 days to wedding day - 30% Charge.
60-31 days to wedding day - 50% Charge.
30-7 days to wedding day - 75% Charge.
7 days or less until wedding day - 100% Charge.
Trials: If you wish to change the date and time of your make-up trial, standard cancellation terms apply.
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Gift vouchers

Gift Vouchers are non refundable and are valid for 6 months from the purchase date and cannot be accepted after their expiry date. Vouchers may be used for services only from Monday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred.

Gift vouchers are not redeemable against the following items or services:

• Over the counter beauty products and retail product sales

Your 5 digit gift voucher number must be quoted at the time of booking and the voucher handed to the therapist before the start of your treatment. You are not under obligation to use the full value of your vouchers during one session.

Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at the North Spa should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).
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Our right to cancel

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfill your appointment, we will contact you by telephone - where possible.
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Our rights

We reserve the right to:
• Modify or withdraw, temporarily or permanently, any treatment or service (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the service or treatment
• Change the conditions from time to time, following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using our services.
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Refunds

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.
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Your file

You agree to keep your personal record held by the North Spa updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments – together with your up to date medical history. Where possible, please provide both landline and mobile telephone numbers, and an emergency contact number.
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Mobile Phones

In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off for the full duration of your time at the North Spa.
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Children

Please understand that we cannot accommodate children under the age of 12 - unless supervised by an adult during your treatment.
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Age Restrictions

We only treat people over the age of 16 years of age for certain treatments. In some cases written parental consent and attendance may be required and we reserve the right not to treat clients. Please call for details.

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Relevant medical conditions

Please inform use at the time of booking of any medical condition including pregnancy, verucaes, epilepsy and diabetes as some treatments may not be appropriate for you

Treatment times

All treatment times quoted include changing and allows time for any consultations required and completion of forms

Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.

You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Special Offers / Package deals
All deals offered by the North Spa management outside the official advertised deals are for cash or cheque payments only.

Anyone wishing to pay by card for such deals will be charged an additional 5% surcharge to cover card processing costs.

All package deals (i.e. 3 floats for £70 etc…) are valid for 6months unless otherwise stated and are non transferable

Contra-indications and Contra-actions

• We do not recommend waxing or facials directly before or after any form of heat treatment.
• To gain maximum benefits from essential and aromatherapy oils, we suggest you avoid showering for at least 4 hours after treatments using these and even leave the oils on overnight if you can.
• Avoid drinking alcohol after any treatment and ensure you drink plenty of water.
• If you have any allergies, particularly to nuts, seafood or wheat, you may be asked to take a patch test prior to any skin treatments.
• If you suffer from skin sensitivity, severe contact eczema, dermatitis or psoriasis we may ask you to take a patch test prior to any skin treatments.
• We do not recommend pedicures or reflexology if you suffer from athletes foot, verrucae or fungal infections – at least until they are fully healed.
• We do not recommend aromatherapy treatments if you are within the first three months of pregnancy. Other treatments may also be advised against or require adaptation. Please call for details.

Personal Belongings

All personal belongings brought on to the premesis are done so at the owners risk. The North Spa accepts no responsibility for any damage, loss or theft to personal belongings whilst in the premesis.