| Terms & Conditions |
Booking Terms We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card. Your right to cancel The following terms apply to all appointments made for Monday to Saturday - excluding wedding make-up. See below for special terms applicable to wedding make-up and Sunday appointments. At least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged. Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. If you have a localized contra-indication, we will adapt the treatment accordingly to ensure you receive a full session for your allocated time. If you have a contra-indication which means we can’t carry out your treatment we will endeavour to offer you an alternative. As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the Floathouse (verbal or written) forms a legally binding contract. How
to cancel or change your appointment: Cancellations should be made
by calling us on 01744 755702. If you are cancelling outside of
our normal operating hours - you may cancel by email (info@thefloathouse.co.uk)
but this should be followed up by telephone during our regular operating
hours. We accept Sunday bookings by special appointment only for between 2-4 guests wishing to book from our range of treatments listed under "special packages". A non-refundable 50% deposit is required to secure Sunday appointments. Your right to cancel Applies to couple or group bookings: A minimum of 72 hours notice is required - otherwise the late cancellation costs as laid out below will be charged. Cancellation
or change of treatment times within 72 hours of your booking will
incur a charge of 100% of the full treatment value. If part of a
booking is cancelled or changed after arrival, the full cost of
the treatment(s) as booked will remain payable upon departure. If
you have a localized contra-indication, we will adapt the treatment
accordingly to ensure you receive a full session for your allocated
time. If you have a contra-indication which means we can’t
carry out your treatment we will endeavour to offer you an alternative. Wedding make-up may be booked up to 6 months prior to your wedding day. We are unable to accept bookings prior to this. In the unlikely but possible event of Catherine becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application. Consultation You may book your consultation with Catherine to discuss your bridal make-up and the service offered. This is normally offered 3 weeks prior to your wedding day. Deposits and final payment A 50% deposit is required to secure any wedding make-up. This is to be paid at the time of booking. Final payment is due on the day of your make-up trial. Your right to cancel or change You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged. More
than 61 days notice. Full refund less £15 administration charge. Gift Vouchers are non refundable and are valid for 6 months from the purchase date and cannot be accepted after their expiry date. Vouchers may be used for services only from Monday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred. Gift vouchers are not redeemable against the following items or services: • Over the counter beauty products and retail product sales Your 5 digit gift voucher number must be quoted at the time of booking and the voucher handed to the therapist before the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late
cancellation and "failure to show" terms as laid out above
also apply to gift vouchers - which will be voided at the Floathouse
should you fail to give the required notice. Please check required
notice periods based on the value of the booked treatment(s). If
a therapist is not available to carry out your treatments through
circumstances beyond our control, we reserve the right to transfer
the booking to an alternative therapist. In unusual circumstances
we may need to cancel your booking. In the event that we cannot
fulfill your appointment, we will contact you by telephone - where
possible. We
reserve the right to: We
do not offer refunds for any completed services. However if you
are in any way dissatisfied with any aspect of your experience,
please contact us. We will try our utmost to resolve any problems. You
agree to keep your personal record held by the Floathouse updated
with your full contact details - which will enable us to contact
you in the event of any change relating to your appointments –
together with your up to date medical history. Where possible, please
provide both landline and mobile telephone numbers, and an emergency
contact number. In
the interest of comfort of all our clients, please refrain from
using a mobile phone and ensure it is switched off for the full
duration of your time at the Floathouse. Please
understand that we cannot accommodate children under the age of
12 - unless supervised by an adult during your treatment. Age Restrictions We only treat people over the age of 16 years of age for certain treatments. In some cases written parental consent and attendance may be required and we reserve the right not to treat clients. Please call for details. ________________________________________ Relevant medical conditions Please inform use at the time of booking of any medical condition including pregnancy, verucaes, epilepsy and diabetes as some treatments may not be appropriate for you Treatment times All treatment times quoted include changing and allows time for any consultations required and completion of forms Payment
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Special
Offers / Package deals Anyone wishing to pay by card for such deals will be charged an additional 5% surcharge to cover card processing costs. All package deals (i.e. 3 floats for £70 etc…) are valid for 6months unless otherwise stated and are non transferable Contra-indications and Contra-actions •
We do not recommend waxing or facials directly before or after any
form of heat treatment. |
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